Enterprise Content Management for Insurance

Crafted for the insurance industry, our Enterprise Content Management for insurance system, powered by OpenText’s Content Suite, manages the lifecycle of your organisation’s content.


Contact us today to find out more


Content Suite 20 manages the life cycle of your organisation’s content

Document collaboration

Improve collaboration among employees, partners, and customers. Ensure that your employees have access to the latest and most up to date files.

Document workflow

Create standardised and auditable business processes. Benefit from increased efficiency and less lost time tracing missing information.

Electronic approvals

Track the progress of documents across your organisation. Quickly get the approvals you need. No printing or re-scanning is required.

Document repository

Manage files, documents and other content lifecycles, improve productivity, mitigate risk, and control the cost of growing volumes of content.


Content Suite 20, powered by OpenText, passes the most stringent security audits with encryption, authentication processes and authorisation practices. Secura, a leading provider of cloud services, hosts TIW’s Content Suite 20.

Privacy and data protection

Implement the privacy controls and data security required by the FCA. Content Suite 20 comes with compliance capabilities already included.
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ACORD Messages

Our Enterprise Content Management for Insurance, based on Content Suite 20, also has

ACORD Messaging

Fully integrates with the IMR Bureau using ACORD Messaging.

Business document management system

B2B Premium and Claims handling.

Seamless integration

A full suite of APIs means seamless integration with your back office into the DMS providing straight-through processing.

Combined 150 year experience

150+ years of experience working with brokers and insurers in the London market and globally.

Our Enterprise file sync and share (EFSS) system has insurance cybersecurity at its core.

Protects your business assets

Our IDS signature database provides extensive protection and limitless vulnerability monitoring.

Encrypted workloads

Workloads are encrypted providing an addition layer of security.

Latest security technology

Track the progress of documents across your organisation. Quickly get the approvals you need. No printing or re-scanning is required.

Advanced DDoS protection

Advanced protection from DDoS attacks is built into the system.

Web application firewall

Protects against SQL injections, cross-site scripting attacks, which can be customised to your requirements.

Encryption for Windows and Linux

A flexible, cost-effective way to achieve robust data protection for your business for both Windows and Linux servers.

Our Enterprise Content Management for insurance is built with you in mind

Document management system created by tech experts for Insurance experts…

Crafted by TIW to help brokers, Insurers, MGAs and the Lloyd’s and London Insurance Market.

Document management software with security at its heart

Built with regulatory requirements in mind your content is safe and secure


Our Enterprise Content Management for Insurance delivers detailed information about users, documents, files and content for auditing purposes.

Secure document exchange

Multi-Factor Authentication, 256-bit encryption and password enforcement will give you the peace of mind that your documents are secure.

Disciplined compliance

Secure and retain business information from different sources for both legal and compliance purposes.

... professional and pragmatic...

“TIW’s professional and pragmatic approach enabled us, together as a team, to develop a well-designed application on time and on budget.”


Chief Information Officer

Legal and Compliance

TIW's ECM for insurance gives you a wide range of compliance capabilities already built-in

Insurance records management

Rich Records Management (RM) options, tag high-risk data, apply retention & classification policies

Single source of the truth

Keep track of your emails and digital documents; avoid duplication.

System resilience

Secure and retain business information from different sources for both legal and compliance.

Audit capability

See what documents users accessed, when they accessed them and when they logged in or logged out.

Arm’s length document access

Share documents securely with external parties.

Enterprise Content Management
frequently asked questions

Can’t find what you’re looking for?
Send us a message or give us a call!
020 7183 2190.

Is the user interface intuitive?

OpenText Content Suite has an easy to use interface providing the ability to tailor intuitive and specific role-based views for the needs of different business users.

Is it cloud-based document management, and does it have a mobile application too?

Content Suite is cloud-based and includes iOS and Android™ apps to deliver Content Suite to the mobile through OpenText™ Content Server Mobile. It provides secure access to content to view, edit, publish, download, process workflows and share links with colleagues.

Is there an offline function with automatic re-synchronisation on reconnection?

Yes, there is. Our Enterprise Content Management platform allows you to make changes when you’re offline, and these are applied once you’re connected again.

Is it integrated into MS Office suite?

The Extended ECM platform can integrate with Microsoft Office 365 to access and centrally govern customer content within the Microsoft Teams environment.

What options are available for integration to other products?

Content Suite delivers integration to other applications through an extensive REST API with more than 50 pre-built widgets. The Extended ECM Platform is transparently integrated with other leading applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365®. With ECM integrations, the content services platform bridges content silos and intelligently automates business processes to allow information to flow effortlessly across applications.

Can it dynamically create folder structures based on tagging metadata, and can these be used to standardise file naming conventions?

Yes, our ECM has scripting, APIs, and web reports that can be used to create folder structures on metadata, which can be used to standardise the file names.

Does it have full text searching?

Yes, it does. Our Enterprise content management system allows you to search the text in the stored documents to retrieve the data you need.

Does it allow for collaboration on document authoring?

Content Suite allows users to create, co-author and edit content through direct integration to Microsoft 365 or Microsoft Office desktop. Collaboration can be further complemented with the addition of Extended ECM integration to Microsoft Teams.

What version control features does it include?

Full version control comes as standard.

What audit features are available?

All document-based activities are fully audited with action, date & time and user.

Does it include document workflow?

The Content Suite and Extended ECM platforms include document workflow capabilities.

Can't wait?
Give us a call!


+44 (0)20 7183 2190




3rd Floor, 70 Gracechurch Street, London EC3V 0HR, United Kingdom

Contact us today to find out more